k-tourpass

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FAQ

How do I receive my mobile ticket?

Your mobile ticket will be automatically sent to the email address you entered at the time of purchase. (Delivery may take up to 10–20 minutes.)

I received the mobile ticket. How do I use it?

Please show your mobile ticket at the ticket office or scan it at the self-kiosk to redeem and enter.

I didn’t receive my voucher/ticket.

Please check your spam/junk folder first. If you still cannot find it, send us your name and contact information at lscompany11@naver.com, and we will resend it.

I want to cancel my purchase.

Please send your name and contact information to lscompany11@naver.com. We will check the refund eligibility and process the cancellation. (Refund availability may vary depending on product/visit date and facility policy.)

Do I need to make a reservation in advance?

You can make a reservation through the “Reserve” button in your mobile ticket. Please note that availability may vary depending on onsite conditions.

What is the child ticket age policy?

Child age criteria differ by facility. Please refer to the product page for each attraction.

How can I check if the attraction is operating?

You can check operating status on your mobile ticket page. However, schedules may change without notice due to onsite conditions, so we recommend contacting the attraction directly.

This website is for product introduction only.

Purchases can only be made through the official store.

Contact

cs@lscompany.co.kr